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February 08, 2006
How not to run a business
I needed to order a basic wire rack shelf system for work. We have one from a company called Nexel so I figure I can order from them. I explored their horrible 1998 website, find all the components I need, and fill out their webform to get a quote.
3 days later no calls, emails, nothing. So I call them, and I am told very matter of factly that:
“we have a $300 mimium, so that is why no one got back to you”
“can I order your rack from a distributor?” I ask
“of course you can, there are loads of companies on the internet that sell our stuff, or look in the yellow pages”
long moment of silence
“uhm, can you give me a couple of web sites?”
“oh, I don’t have that, you’ll have to search”
I hung up.
If owned that company, I would have fired the person on the spot.
Posted by pmadsen at February 8, 2006 10:32 AM
