Disjointed Conversations

If you Google the web for QuickBooks Sucks you will get back 922,000 hits (as of this writing). I cannot for the life of me understand how a competitor cannot enter this space and own it.

Let's start with support. In January, I had a time entry record become corrupted. Don't ask me how this happened. In fact don't ask Intuit how this happened. Two days of tech support hell resulted in a "we don't know how this happened and we cannot fix it, have the user re-enter their time. We will delete the bad record". Well here we sit in the last week of June and the bad record is still there. So that means every time I have to download time sheets, I have to navigate the bad record, otherwise my download fails. Luckily QuickBooks is intelligent enough to tell me that it failed for some unknown reason. I guess I could call them back, but I don't have 2 days to waste again. Of course, the fun part of always calling QuickBooks tech support, is working through the accents of "Tom in technical support". I get why Intuit ships their support overseas, I don't agree with it, but I get it. But, can't the people on frontline support at least be able to speak English clearly so that we users can communicate our problem, without having to do it 5 times to 3 people?

So, my second latest and greatest cluster F of a problem. Somehow, don't ask me how; I can no longer download credit card charges from American Express. I have scoured the internet looking for possible solutions, and I have tried them all to no avail. If I edit the account in my chart of accounts, and look at the online tab there is a place to put in my Customer Id. If i trey to enter my federal tax id in the format that QB tells me I have to, QB immediately crashes. Of course it wants me to send an error report to Intuit (which I have done, conservatively 10 times), and then simple shuts down. I cannot enable the account for online access, I cannot change the customer id, I cannot import a file from AMEX. There is no way, short of me entering transactions ny hand, of getting my information into my account.

"But, Pete", you say, "Why don't you call tech support?" See the paragraph above that starts with "let’s start with support". I am stuck, there are no alternatives in the market that I can turn to, QuickBooks knows this, and they could care less what me and the hundreds of thousands of other people think or care.

QuickBooks sucks, plain and simple.